Returns and refunds policy

Satisfaction Guarantee at Cosecha Bags

At Cosecha Bags, we are committed to quality and customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a flexible and fair return and exchange policy.

Returns:

• You can return your purchase within 10 days of receiving your order.
• Returned items must be in their original condition, unused, and with intact tags.
• We will refund the full amount of your purchase, including shipping costs, using the same payment method you used to make the purchase.

Exchanges:

• You can exchange your purchase within 10 days of receiving your order.
• Exchanged items must be in their original condition, unused, and with intact tags.
• We will provide you with an exchange code so you can select a new item from our catalog.

Exceptions:

• Customized or made-to-measure items are not eligible for returns or exchanges.
• Sale items are not eligible for returns or exchanges, unless they are defective.

Procedure:

1. Return or Exchange Request: Email us at [email protected] within 10 days of receiving your order.
2. Approval: Our customer service team will provide you with an approval for the return or exchange.
3. Shipping the Package: Ship the package to our address:

CosechaBags
Calle 35 # 4-112
Riohacha, La Guajira, Colombia. Zip Code: 440002

Customer Service:

We’re here to help. Don’t hesitate to contact us with any questions or concerns at [email protected]